Inbound

Technical Support Practice

KIPL''s specially trained teams offer round the clock technical support to customers and users of technology and software companies. Kochar InfoTech's offshore centers located in India works as a virtual extension of your offices providing support, huge cost advantages and enhanced customer service. Technical support services include:


Troubleshooting support

Installation support
Software usage and problems
Application and desktop related Queries
Internet related issues
Connectivity problems
Up-sell / Cross-Sell Services and Products
Computer hardware Queries
Product related services Queries
Product up-gradation and accessories

  Outbound

Telemarketing Practice

KIPL's inbound and outbound telemarketing services enable your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to filter out prospects from suspects. This approach maximizes the chances of enrolling them as customers. Our systematic approach towards training, quality control and service delivery helps our agents / associates, process transactions and consistently perform above the client's enterprise averages. Reduce costs and consistently provide quality outputs. Telemarketing services cover:


Customer acquisition services
Cross-selling and up-selling of products to existing customers
Database creation and management
Inbound sales
Conversions and win backs
Prospecting and lead generation
 
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