Kochar InfoTech, India’s largest Wireless data services support organization now steps in Chennai. Kochar has recently launched its new center at Ludhiana. Within a year this would be its 2nd center and overall it would be its 6th across India.
According to Kochar the reason for its success is the passion to be a step ahead. “Other than just taking up the routine job, we invest our efforts to reduce the cost for our clients and that’s makes us preferred partners”. Listening to over 150,000 customers a day and understanding their pain points gives us confidence that our solutions are the right mix for Telecom industry.”
In Chennai, Kochar will be expanding its south India operations which is currently been done from Bangalore and is expected to employ over 1000 people.
Since its Inception, in 7 years, Kochar is already partnering some of the Largest and leading telecom operators in India. In Mobile Data industry Kochar has been very aggressive and in a very short span it has already become the largest support provider in India. The new center set up by Kochar are aimed to achieve multiple benefits like; offering regional language support and simplify mobile data services for end users, reduced customer handling cost, enhanced usage and increase revenue for its clients.
June 2008 was when Kochar launched its 2nd center at Bangalore and very next year it came up with a center in Kolkata in Aug 2009 and July 2010 is when it opened a center in Vadodara. This year Kochar has recently launched a new site in Ludhiana and Chennai is in a row.
Kochar currently a team of over 5000, compare to 750 in 2008, is expected to be employing around 5500 people by the end of 2011. Kochar other than just providing Technical support to telcos is also offering services to VAS vendors, handset manufacturers and Mobile Application providers globally.
Kochar offers Customer Experience Management solutions Like Mobile Network/ Application/ content and Device Testing Services, Device Management solutions (Remote and Manual), Call Center Support Tools, Mobile simulators and E-learning and Training services. These solutions are aimed to simplify technology for both end users and contact center executives, to bridge the gaps between customer and service provider.