Position Vacant: TL – Ops Candidate profile: Manage a team of 15-20 agents for a Sales (OutBound) process. Implementing required measures for team improvement. Mentoring the new/ junior members in the team. Assisting in the development of a feedback mechanism, in order to improve service quality. Job Description: • Candidate should be able to handle call center Operations and should be target oriented and He/She should be Confident, Good Presentation and Communication skills. • Should be target oriented and capable of handling stress and Motivated to achieve targets and deadlines. Should be able to handle 15-20 • Provide direction and guidance to team members. • Recognize and recommend training in areas of improvement for team members. • Assist in scheduling and coordinating team activities. • Handle escalated and unresolved issues. Drive Quality into the day-to-day operations. • Track attendance of the team. • Conduct team meeting, manage and continuously review performance of team • Create an open and transparent working environment to ensure associates voice is heard and if necessary appropriately acted upon. • Provide feedback to Reporting Manager on the performance on associates reporting to him / her. • People and willing to work in Shifts. Minimum Exp: 2 yrs Maximum Exp: 4 yrs Compensation: Best in the Industry Location: Amritsar (Punjab)     Contact info: Kochar InfoTech (P) Ltd. Nidhi 2, Lawrence Road, Amritsar (Punjab) INDIA Phones : 98762-98763, (0183) - 5051414 Mail ID: careers@kochar.com www.kochar.com Job Posted on: