• Scalable architecture to meet customer's ever-growing associate seats requirements
• High bandwidth links with QoS that enable In-Your-Neighborhood voice quality and seamless data transfer
• Multiple WAN Circuits with path diversity using different carrier and routes, in addition to multiple devices in a multi-tier model for maximum redundancy and fault tolerance.

We have deployed the following backup/ redundancy arrangements to ensure high uptime:

• Multiple, redundant IP-based contact center components to be able to seamlessly switch over from across failures
• Multiple layers of networking infrastructure
• Dual power distribution units backed by high capacity UPS systems and a generator powers the systems infrastructure
• Multiple centers, cross-trained associates, seamlessly connected to each other with dynamic fail-over across centers. associates, spread over different buildings, can still take calls from the same client
• A robust Disaster recovery and back-up plan ensures minimal-to-no disruption to any process in the rare event of disasters, power outages, and other business disruptions